Getting Started
15 articles
Getting help and contacting support
Find the right support channel for your issue, understand response SLAs by plan, use the in-app Help widget effectively, and escalate urgent production incidents.
Understanding agent status indicators
Decode every status badge and color in the Cotonity UI — what each agent status means, how statuses transition, and what to do when an agent enters an unexpected state.
Exporting data and reports
Generate and download run reports, conversation transcripts, and analytics exports — and schedule recurring report deliveries to your inbox or a data destination.
Pausing and resuming agents
Learn when and how to pause an agent gracefully, what happens to in-flight runs, and the best practices for safely resuming an agent after maintenance.
Monitoring agent activity logs
Understand the structure of Cotonity's activity logs, learn to filter and search effectively, set up log-based alerts, and export logs for external analysis.
Using workflow templates
Explore the Cotonity template gallery, deploy a ready-made workflow in one click, and learn how to customize templates for your specific use case.
Understanding usage limits and billing
Explains Cotonity's plan tiers, how runs are counted, what happens when you hit a limit, and how to track spending to avoid surprises.
Setting up email notifications
Configure which events trigger email alerts, set per-agent notification preferences, and manage digest schedules to stay informed without inbox overload.
Inviting team members to your workspace
How to send workspace invitations, set initial roles, manage pending invites, and enforce domain-based auto-join for your organization.
Understanding agent roles and permissions
Learn how Cotonity's role-based access control works for agents — who can create, edit, run, or delete an agent, and how to set data-access scopes.
Running your first automation workflow
Build a simple multi-step workflow in the visual editor, connect an agent to a trigger, and execute your first end-to-end automation in under ten minutes.
Connecting your first integration (Slack)
Learn how to authorize the Cotonity Slack integration, choose which channels your agents can post to, and send your first AI-generated message.
Creating your first AI agent
Walk through the New Agent wizard step by step — naming your agent, choosing a model, writing a system prompt, and running a test before going live.
Understanding the dashboard layout
A guided tour of the Cotonity dashboard — navigation panels, key metric cards, quick-action shortcuts, and how to customize the layout for your team.
Creating your Cotonity account
A step-by-step guide to signing up for Cotonity, verifying your email, and completing your profile so you can start building AI agents right away.